Infosys Recruitment 2023 : Infosys BPM invites online applications for recruitment to the post of Customer Support in Pune, Maharashtra. Interested candidates can Apply Online on or Before 30-10-2023.
Infosys Vacancy Details October 2023 Jobs
| Organization Name | Infosys BPM |
| Job Category | Private Jobs |
| Post Details | Customer Support |
| Employment Type | Regular Basis |
| Total Vacancy | Various |
| Salary | As Per Norms |
| Start Date | Already Started |
| Last Date | 30-10-2023 |
| Job Location | Pune, Maharashtra |
| Apply Mode | Online |
| Official Website | infosys.com |
Infosys Recruitment 2023 – Vacancy Details
| Customer Support | Various |
Infosys Recruitment 2023 – Educational Qualification details
| Customer Support | Any Graduate |
Infosys Recruitment 2023 – Job Description
- To improve customer confidence being empathetic to a variety of new and experienced learners needs.
- Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.
- Actively support customer queries on general enquiry, activations, fulfillment, disputes ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner. To participate in an on call, providing a 24 hours, first line support service to customers
- Escalate an issue according to the company escalation processes.
- Ensure Customer Service Level Agreements are met or exceeded;
- Respond to customer enquiries in a timely and efficient manner;
- Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format
- Execute transactions as per prescribed guidelines and timelines
- Ensure customer/user confidentiality and data protection at all times
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