0-3 years of experience in SQL, Unix/Linux.
Hands on knowledge on Shell scripting or python will be advantage.
Continuous measurement of SLA Response and Resolution
Service improvements activities like, Incident’s reduction, AI and innovation for application stability.
Batch monitoring and workflow knowledge would be great.
Knowledge of Incident management and ITIL process.
Worked in application/production support
Strong communication and presentation skills
Ability to effectively communicate to all stakeholders (technical and non-technical) A team player.
Skills
Hands on knowledge of application/production environment.
Good to have ITIL V4, AWS certification and Python or any other scripting skills
Incident management tool – Service now, BMC Remedy if any.
Batch Monitoring tool – Control-M, IBM-Tivoli, Autosys.
Problem solving / resolving skills.
Strong communication and writing skills.
Customer focus and good relationship management skills.
Ability to work autonomously as well as collaborate with Application support team and other team members.
Leave a Reply