Table of Contents – CGI Service Desk Associate (Fresher) Recruitment 2026
CGI Service Desk Associate (Fresher Hiring) Recruitment 2026 – Bangalore / Pune – Apply Now
CGI is hiring Service Desk Associate (L1 Support – Fresher) for Bangalore / Pune locations (WFO). Role involves Level-1 IT support, troubleshooting hardware/software/network/email/VPN issues, password resets, incident logging, escalation, documentation, and excellent customer service. Rotational shifts including night shifts + weekend support. Batch: 2023, 2024 & 2025. Qualification: B.Sc CS / BCA / B.Tech. Immediate joiners preferred. Join CGI – global IT leader with ownership culture & growth opportunities. Apply now!
CGI Service Desk Associate Recruitment 2026 – Quick Summary
| Company | CGI (IT & Business Consulting Services) |
| Job Category | Private Sector / IT Support Jobs |
| Role | Service Desk Associate – L1 Support (Fresher Hiring) |
| Batch | 2023, 2024 & 2025 (B.Sc CS / BCA / B.Tech) |
| Location | Bangalore / Pune – Work From Office (WFO) |
| Work Type | Full Time – Rotational Shifts (including night shifts) |
| Apply Via | CGI Careers Portal |
Job Description & Key Responsibilities
Overview
First point of contact for IT support. Troubleshoot hardware, software, network, email, VPN, application issues. Provide excellent customer service in a 24/7 environment.
Key Responsibilities
- Act as first point of contact for all IT queries (phone, email, chat, ticketing)
- L1 troubleshooting for hardware, software, network, email, VPN & applications
- Password resets, account unlocks, user access support
- Log & track incidents in ticketing system – ensure timely closure per SLA
- Escalate unresolved issues to L2/L3 teams
- Document resolutions & update knowledge base
- Deliver excellent customer service & clear communication
- Work in rotational shifts (including night shifts) + weekend support
Eligibility Criteria & Required Skills
| Criteria | Details |
|---|---|
| Batch & Qualification | B.Sc. Computer Science / BCA / B.Tech – 2023, 2024 & 2025 passed outs |
| Academic Score | Minimum 60% throughout (10th, 12th & UG) |
| Backlogs | No active backlogs |
| Core Skills | Good understanding of computer fundamentals, OS, networking basics, MS Office |
| Basic Windows troubleshooting, system configuration & common IT tools | |
| Strong communication skills (verbal & written) | |
| Good problem-solving & analytical abilities | |
| Willingness to work in 24/7 rotational shifts | |
| Plus Points | Immediate joiners preferred |
| Training & certification opportunities (ITIL, MS365, ServiceNow basics) |
Location, Batch & Salary
- Location: Bangalore / Pune – Work From Office (WFO)
- Batch Eligible: 2023, 2024 & 2025
- CTC / Salary: Competitive (details during process – industry standard for fresher Service Desk in Bangalore/Pune)
- Shift: Rotational (including night shifts)
- Benefits: Health insurance, corporate benefits, training/certifications, growth in IT Support & Infrastructure
How to Apply – CGI Service Desk Associate (Fresher) Recruitment 2026
- Visit CGI Careers portal
- Search for “Service Desk Associate Fresher” or similar keyword
- Click “Apply Now” → Register / Login → Upload resume & fill application
- Complete profile & submit
- Shortlisted candidates will be contacted
Important Links
Career Opportunities & Preparation Tips – CGI Service Desk Associate Fresher 2026
Why Join CGI?
- Global IT leader – 90,000+ professionals across 40+ countries
- Opportunity to start career in IT Helpdesk & Service Desk
- Rotational shifts + weekend support – build strong support experience
- Locations: Bangalore / Pune – top IT hubs
- Training & certifications (ITIL, MS365, ServiceNow) + growth to L2/L3
- Ownership culture – “CGI Partners” from day 1
How to Prepare & Crack CGI Fresher Service Desk Hiring 2026
- Highlight B.Sc CS / BCA / B.Tech (2023–2025) + 60% throughout
- Brush up computer fundamentals, OS, networking basics, MS Office
- Practice Windows troubleshooting – common issues, password resets
- Strengthen communication skills – verbal & written (customer support focus)
- Prepare behavioral questions – handling irate users, multitasking, learning agility
- Mention shift flexibility – 24/7 rotational including nights & weekends
Pro Tip 2026: CGI Service Desk fresher role is high-volume hiring – strong academics + communication + shift willingness = high selection chance. Immediate joiners get preference – prepare for customer service scenarios.
CGI Service Desk Associate (Fresher) FAQ 2026
Q: Which batches are eligible?
A: 2023, 2024 & 2025 (B.Sc CS / BCA / B.Tech)
Q: What is the minimum academic score?
A: 60% throughout (10th, 12th & UG)
Q: Work location & mode?
A: Bangalore / Pune – Work From Office (WFO)
Q: Shift timing?
A: Rotational shifts including night shifts + weekend support
Q: Immediate joiners?
A: Preferred
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